Return Policy
Return & Refund Policy
At Velu Studio, your satisfaction is our priority. Please read our return policy carefully before making a purchase.
Return Window
We accept return requests within 14 days of delivery. After this period, we are unable to offer a refund or exchange.
Eligibility
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- In original packaging
How to Request a Return
To start a return, contact us at [your email] with your order number and reason for return. Do not send items back without contacting us first.
Damaged or Wrong Items
If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or full refund at no cost to you.
Refunds
Once your return is approved, we will process your refund within 5–10 business days to your original payment method.
Non-Returnable Items
- Sale or discounted items
- Items returned after the 14-day window
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect.